Tender for Rfp/2026/021/9205084-Experience Level Agreement (Xla) Des...

The UNITED NATIONS CHILDREN'S FUND (UNICEF) INDIA, a Public sector organization in India, has invited bids for Rfp/2026/021/9205084-Experience Level Agreement (Xla) Design and Implementation Advisory Experience Journey Mapping, Experience Indicators & Xmo Operating Model Design in New Delhi, Delhi (NCT), India.

As per the official tender notification (Tender ID: RFP/2026/021/9205084 | Ref ID: 146008709).

The tender is published on 27 Jul 2026, and the last date for bid submission is 07 Aug 2026.

All Eligible contractors, suppliers, and service providers from UNSPSC-43000000, UNSPSC-43230000, UNSPSC-43233400, UNSPSC-43233417, UNSPSC-80000000, UNSPSC-80110000, UNSPSC-80111600, UNSPSC-80111608, UNSPSC-80111700, UNSPSC-80111711, UNSPSC-81000000, UNSPSC-81110000, UNSPSC-81111500, UNSPSC-81111501, UNSPSC-81111502, UNSPSC-81111503, UNSPSC-81111504, UNSPSC-81111505, UNSPSC-81111506, UNSPSC-81111507, UNSPSC-81111508, UNSPSC-81111509, UNSPSC-81111510, UNSPSC-81111511, UNSPSC-81111512, UNSPSC-81111800, UNSPSC-81111810, UNSPSC-81112200, UNSPSC-81112201, UNSPSC-81112202, UNSPSC-81112203, UNSPSC-81112204, UNSPSC-81112205, UNSPSC-81112206, UNSPSC-81112207, UNSPSC-81112208, UNSPSC-81112209, UNSPSC-81112210, UNSPSC-81112211, UNSPSC-81112212, UNSPSC-81112213, UNSPSC-81112214, UNSPSC-81112215, UNSPSC-81112216, UNSPSC-81112217, UNSPSC-81112218, UNSPSC-81112219, UNSPSC-81112220, UNSPSC-81112221, UNSPSC-81112222, UNSPSC-81112223, UNSPSC-81112224, UNSPSC-81112500 category are invited to participate in this opportunity, subject to meeting the prescribed eligibility criteria and tender conditions.

Notice Status: This Tender has Expired. While the deadline of 07 Aug 2026 has passed, this record remains available for historical reference, price benchmarking, and industry tracking purposes in Delhi (NCT).

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Procurement Summary

Country: India

State: Delhi (NCT)

Summary: Rfp/2026/021/9205084-Experience Level Agreement (Xla) Design and Implementation Advisory Experience Journey Mapping, Experience Indicators & Xmo Operating Model Design

Posting Date: 27 Jul 2026

Deadline: 07 Aug 2026

Purchaser's Detail

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Other Information

Notice Type: Tender

RefID: 146008709

Notice Ref. No.: RFP/2026/021/9205084

Tender Value: Refer Document

Tender EMD: Refer Document

Tender Document Cost: Refer Document

Competition: ICB

Financier: United Nations Children's Fund (UNICEF)

Purchaser Ownership: Public

Tender's Details

UNICEF has now issued a Request for Proposals in order to select a supplier for the provision of Experience Level Agreement (XLA) Design and Implementation Advisory Experience Journey Mapping, Experience Indicators & XMO Operating Model Design UNICEF India ICT Section has been exploring the adoption of Experience Level Agreements (XLAs) as a complementary governance layer alongside existing SLAs, to strengthen its ability to report on user experience outcomes rather than system performance metrics alone. Experience Management and Experience Level Agreement (XLA) frameworks are emerging approaches that complement traditional service management by focusing on user experience and service outcomes. UNICEF India ICT Section is exploring these concepts as part of its digital service improvement efforts. This tender will be run through the UNICEF e-submissions system. By clicking on the blue ‘Express Interest- button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons- included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html . In the tender management site, if you navigate to the documents tab and opt in to confirm your...
Publish Date: 15-Jul-2026 UN Orgnization: UNITED NATIONS INTERNATIONAL CHILDREN'S EMERGENCY FUND (UNICEF) Type of Notice: Request for proposal

Notice Documents

 Tender Notice

1 State

Rs. 2500 + GST


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5 States

Rs. 5000 + GST


  • Unlimited Website Access

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  • Validity-12 Months

All India

Rs. 9000 + GST


  • Unlimited Website Access

  • Unlimited Tenders Download

  • Unlimited Keyword Search

  • Access to Archive Tenders

  • Number of Accounts-3

  •   Contract Awards
  • Dedicated Key Account Manager

  • 24*7 Customer Support

  • Validity-12 Months

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