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Procurement Summary
Country: India
State: Karnataka
Summary: Request For Proposal For Provision Of Call Center Services For Ekhata Citizen Helpdesk
Posting Date: 08 Apr 2026
Deadline: 27 Apr 2026
Purchaser's Detail
Other Information
Notice Type: Tender
RefID: 139190061
Notice Ref. No.: GBA/2026-27/SE0027
Tender Value: ₹ 8157840.00
Tender EMD: ₹ 300000.00
Tender Document Cost: ₹ 2040
Competition: NCB
Financier: Self Financed
Purchaser Ownership: Public
Tender's Details
Request For Proposal For Provision Of Call Center Services \Nfor Ekhata Citizen Helpdesk
1. Call Centre for GBA eKhata, Cost Per Seat per month (6-days a week for daily 9 Hour Shift) (in Rupees) Inclusive of all taxes and duties, Qty: 20.00, Amt: 7775520.00
2. WhatsApp Chat Solution Platform Charges, Cost per Month, Qty: 5.00, Amt: 354000.00
3. WhatsApp Chat Solution License charges Cost per person per Month, Qty: 5.00, Amt: 28320.00
Category: SERVICES
EMD: 300000.00
Est Amt: 8157840.00
Tender Fees: 2040.00
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ContactUs1 State
Rs. 2500 + GST
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Number of Accounts-1
Dedicated Key Account Manager
24*7 Customer Support
Validity-12 Months
5 States
Rs. 5000 + GST
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Number of Accounts-2
Dedicated Key Account Manager
24*7 Customer Support
Validity-12 Months
All India
Rs. 9000 + GST
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Number of Accounts-3
Dedicated Key Account Manager
24*7 Customer Support
Validity-12 Months
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