Tender for Implementation of Ai-Powered Omnichannel Customer Support...

The MAHARASHTRA STATE ELECTRICITY DISTRIBUTION COMPANY LIMITED (MSEDCL), a Public sector organization in India, has invited bids for Implementation of Ai-Powered Omnichannel Customer Support Digital Platform for Msedcl Consumers and Msedcl Employeesi. Ai-Powered Omnichannel Customer Support & Digital Engagement Using Whatsapp Nativ... in Mumbai, Maharashtra, India.

As per the official tender notification (Tender ID: CGMIT/WHTSAPP/2025-26/005 | Ref ID: 129459438).

The tender is published on 04 Nov 2025, and the last date for bid submission is 21 Nov 2025.

All Eligible contractors, suppliers, and service providers from Implementation of Ai-Powered Omnichannel Customer Support Digital Platform for Msedcl Consumers and Msedcl Employeesi. Ai-Powered Omnichannel Customer Support & Digital Engagement Using Whatsapp Nativ... category are invited to participate in this opportunity, subject to meeting the prescribed eligibility criteria and tender conditions.

Notice Status: This Tender has Expired. While the deadline of 21 Nov 2025 has passed, this record remains available for historical reference, price benchmarking, and industry tracking purposes in Maharashtra.

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Procurement Summary

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Country: India

State: Maharashtra

Summary: Implementation of Ai-Powered Omnichannel Customer Support Digital Platform for Msedcl Consumers and Msedcl Employeesi. Ai-Powered Omnichannel Customer Support & Digital Engagement Using Whatsapp Nativ...

Posting Date: 04 Nov 2025

Deadline: 21 Nov 2025

Purchaser's Detail

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Other Information

Notice Type: Tender

RefID: 129459438

Notice Ref. No.: CGMIT/WHTSAPP/2025-26/005

Tender Value: ₹ 328900000

Tender EMD: Refer Document

Tender Document Cost: ₹ 29500

Competition: NCB

Financier: Self Financed

Purchaser Ownership: Public

Tender's Details

Implementation of AI-powered Omnichannel Customer Support Digital Platform for MSEDCL Consumers and MSEDCL Employeesi. AI-Powered Omnichannel Customer Support & Digital Engagement using WhatsApp Native Digital Payments Platformii. AI Powered interactive Chatbot for MSEDCL Employeesiii. AI-Enabled WhatsApp Conversational & Voice Solutioniv. WhatsApp Messaging Solutionv. Multi-Payment Gateway (PG) Integration via Intelligent AI led PG Routervi. Automated Document Processingvii. Comprehensive Financial Reconciliation Engineviii. Customer Data Analytics & Behavioural Insightsix. Comprehensive User Analytics and Reporting via Dashboard and CRM Suitex. Supporting automated feedback collection from users for service improvementxi. Technical, Security & Compliance Requirementsxii. Encryption and Securityxiii. Training and Documentationxiv. Operation and Maintenance support for 3 years.For more details, kindly refer Tender Document.
Estimated Cost inclusive of GST [in Rupees in Lakhs ] : 3289
Tender Fee [in Rupees] : 25000
GST(@18% on Tender Fee:SAC No.9984) in Rs. : 4500.00
Total Tender Fee Amount including GST in Rs. : 29500
Tender Validity[in days] : Tender/offer should be kept valid for acceptance upto and including last day of the calender month covering the completion of days from the date of tender opening.
Tender Sale Opening Date : 03-11-2025 19:50
Tender Sale Closing Date : 21-11-2025 16:00
TECHNO-COMMERCIAL BID Opening : 21-11-2025 18:00
Submission Date : 21-11-2025 17:00

Notice Documents

Tender Notice

129459438.zip