Tender for Implementation of Ai-Powered Omnichannel Customer ...

Purchaser's Detail

Tender's Details

Implementation of AI-powered Omnichannel Customer Support Digital Platform for MSEDCL Consumers and MSEDCL Employees• The selected service provider is required to design, customize and deliver a seamless, intelligent, and integrated customer experience across all digital touchpoints of MSEDCL. It leverages advanced AI, multilingual capabilities, and contextual automation to support customers across various needs, from basic enquiries to complex service requests, while providing rich insights and predictive intelligence to MSEDCL.• The selected Service Provider must implement a robust WhatsApp-based outbound messaging system that enables the MSEDCL to proactively communicate with consumers. This solution will be used to send important notifications, reminders, status updates, and alerts directly to consumer-s WhatsApp accounts in a secure, timely, and scalable manner.For more details, kindly refer Tender Document.
Estimated Cost inclusive of GST [in Rupees in Lakhs ] : 3289
Tender Fee [in Rupees] : 25000
GST(@18% on Tender Fee:SAC No.9984) in Rs. : 4500.00
Total Tender Fee Amount including GST in Rs. : 29500
Tender Validity[in days] : Tender/offer should be kept valid for acceptance upto and including last day of the calender month covering the completion of days from the date of tender opening.
Tender Sale Opening Date : 03-11-2025 18:55
Tender Sale Closing Date : 21-11-2025 16:00
TECHNO-COMMERCIAL BID Opening : 21-11-2025 17:30
Submission Date : 21-11-2025 17:00