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Tender for Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation Of Complaints In Bescom, Mescom, Hescom And Gescom from Karnataka. The reference number of the tender is: 125553455 and the same is closing on 16th Sep 2025. Users can register on the site to get similar tenders.

Procurement Summary

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Country : India

State : Karnataka

Summary : Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation Of Complaints In Bescom, Mescom, Hescom And Gescom

Deadline : 16 Sep 2025

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Other Information

Notice Type : Tender

RefID : 125553455

Notice Ref. No. : BESCOM/2025-26/SE0286

Tender Value : ₹ 36833357.09

Tender EMD : ₹ 552501.00

Tender Document Cost : ₹ 5000

Competition : NCB

Financier : Self Financed

Purchaser Ownership : Public

Tender's Details

Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation Of Complaints In Bescom, Mescom, Hescom And Gescom
1. Design, Development and implementation of web based online portal and Mobile application software for Digitalisation of Consumer Grievence Redressal Forum process in BESCOM, MESCOM, HESCOM and GESCOM, which includes Server and other devices, Data Center and Data Recovery Center Hosting for 5 years, Creation of Infrastructure at Site, Security Audit, licences etc., complete, Qty: 1.00, Amt: 14838438.89
2. Software maintenance and software up-gradation / changes / modification if required and Providing Services of Application Technical Support and Support Resource for all 4 ESCOMS for 5 Years, which also includes charges for SMS gateway, SMS charges etc., for all the 4 ESCOMs, Qty: 1.00, Amt: 21994918.20
Category: SERVICES
EMD: 552501.00
Est Amt: 36833357.09
Tender Fees: 5000.00

Notice Documents

Tender Notice

ANNEXURE-X-KERC-Regulation-2004.pdf

ANNEXURE-XII-KERC-Order-10.05.2013.pdf

Annexure-XIX-CGRF-Work-Flow-Chart.docx

Annexure-XX-Portal-Operational-Procedure-01.09.2025-final.docx

Annexure-XIII.pdf

Annexure-XIV-Consumers_Rules_2020.pdf

CGRF-Tender-Document.doc

ANNEXURE-XVII-KERC-order-19.11.2024.pdf