The most dependable digital procurement platform in India is the Government e-Marketplace (GeM), which allows businesses, MSMEs, startups, and manufacturers to sell directly to government buyers. To help both novice and seasoned sellers operate efficiently, this comprehensive guide covers everything you need, from registration and login to order management, payments, error fixes, and support.
This thorough guide was developed with the help of IndianTenders.in, the leading platform for bid consulting and procurement intelligence in India.
1. What Is the GeM Portal and Why Businesses Use It
Launched under the Digital
India initiative, the GeM portal allows government departments to buy goods and
services online from verified sellers.
Key Advantages for Sellers
- Zero corruption, fully transparent bidding
- Direct access to 70,000+ govt buyer organisations
- Faster order cycle & payment tracking
- Special benefits for MSMEs and Startups
- Lower competition compared to public e-tenders
2. Documents Required for GeM Registration & Login
Before registering or
logging in, sellers must keep these documents ready:
Mandatory Documents
- Aadhaar/ PAN of the applicant
- Business PAN
- GST certificate
- Bank account details
- Mobile number linked to Aadhaar
- Email ID
- Business/Shop/Factory/Company proof
Optional Documents (Helpful for sellers):
- ISO certificates
- OEM authorization
- Past work orders
- Company profile
3. Step-by-Step GeM Registration Process (For New Sellers)
Step 1: Visit the GeM Portal
- Go to www.gem.gov.in → Click
“Register as Seller”
Step 2: Enter Aadhaar/PAN Details
- Verify using mobile OTP.
Step 3: Fill Business Information
- Add:
- Legal entity type
- Business PAN & GST
- Bank account details
Step 4: Upload Required Documents
- Ensure accuracy and match
business credentials.
Step 5: Complete Profile & Category Selection
- Select categories
carefully-wrong categorisation can block products.
4. GeM Portal Login Process (Existing Sellers)
Login Steps
- Visit gem.gov.in
- Click Login
- Enter username (email/mobile)
- Enter password
- Verify OTP if required
NIC e-Parichay Login
Only used by Government
officials-not required for Sellers.
5. Step-by-Step Guide to GeM Seller Login
This covers every step after
the account is registered:
Seller Login Steps
- Enter credentials
- Verify identity
- Access dashboard
- View: catalog, orders, bids, payments, messages
- Update profile (if needed)
- Start listing products or participating in bids
Password Reset
Use Forgot Password → OTP
verification → Set new password.
Works for both email and mobile-linked accounts.
6. Listing Products & Services (Catalogue Creation)
A crucial step for getting
orders:
Key Requirements
- Correct category
- High-quality product images
- Proper specifications
- GST-inclusive pricing
- Warranty details (if applicable)
Wrong category → product
becomes invisible to buyers.
7. Payment of Caution Money on GeM
GeM requires sellers to
deposit caution money based on turnover.
Turnover Slab & Caution Money :
| Annual Turnover | Caution Money |
| Up to ₹1 Cr → | ₹5,000 |
| ₹1 Cr - 10 Cr → | ₹10,000 |
| Above ₹10 Cr → | ₹25,000 |
Payment Method
Dashboard → My Account → Caution Money → Pay Online via:
- Net banking
- UPI
- Cards
IndianTenders.in helps
sellers choose the correct
slab based on financials.
8. Tracking Orders After Login
Once logged in, sellers must
manage orders properly.
Order Tracking Steps
- Dashboard → Orders
- View Active/Completed/Cancelled Orders
- Check delivery instructions
- Upload invoices
- Update dispatch details
- Track buyer messages
9. How to Track Payment Status
GeM provides a transparent
payment system.
Check Payment Status
Dashboard → Payments Section
Status indicators:
- Invoice created
- Consignee acceptance
- Bill processed
- Payment released
- Payment failed / returned
Average Payment Timeline
- Central Govt: 10-20 days
- State Govt: 15-30 days
- PSUs: 15-25 days
If delayed, sellers can
raise a ticket.
10. Common GeM Login Errors & How to Fix Them
1. Invalid Credentials
- Fix: Reset password → OTP verification
2. Aadhaar OTP Not Coming
- Check network
- Use incognito mode
- Try after 5-10 minutes
3. Account Temporarily Blocked
- Wait 30 minutes → reset
password.
4. Page Not Loading / Server Busy
- Clear cache
- Switch browser
- Try non-peak hours
5. Product Upload Errors
- Check category and revise
specifications.
11. How to Track Orders & Payment Status (Full Workflow)
Order Workflow
- Order received
- Acceptance/confirmation
- Dispatch
- Delivery
- Consignee acceptance
- Payment initiated
- Payment credited
Payment Workflow
- Invoice upload
- Buyer verification
- PFMS processing
- PAO approval
- Payment credited to seller’s account
12. Government Schemes & Procurement Initiatives
Make in India Preference
- Local suppliers get higher
preference.
Start-Up Runway
- No prior turnover or
experience required.
MSME Samadhaan
- For delayed payment resolution.
TReDS Platform
- Early invoice discounting
for MSMEs.
13. Support Channels for GeM Sellers
GeM Helpdesk
- 1800-419-3436/1800-102-3436
Email Support
- helpdesk-gem@gov.in
Ticket System
- Dashboard → Help → Raise
Ticket
14. How IndianTenders.in Helps Sellers Succeed on GeM
IndianTenders.in is more
than a tender portal-it provides end-to-end
GeM support.
Services Provided
- Complete Registration & Login Support
- Caution Money Assistance
- Product/Service Catalog Listing
- Daily GeM Bid Alerts
- Technical Bid & Financial Bid Support
- Compliance Guidance
- Error Resolution (Login/Verification/OTP Issues)
- Payment Follow-up Support
- Order Management & Delivery Guidance
Business Impact
With proper guidance, sellers experience:
- Higher visibility
- Faster order cycle
- 2x-5x increase in government sales
- Fewer tender rejections
- Faster payment releases
Conclusion
This complete GeM Portal
Guide brings together everything a seller needs-registration, login, catalog
creation, order management, payment tracking and troubleshooting. For MSMEs and
startups aiming to enter government procurement, platforms like IndianTenders.in
provide essential bid consultancy, alerts, compliance support and personalized
handholding that dramatically increases success rates on GeM.
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